FREQUENTLY ASKED QUESTIONS

You can contact a support representative at any time.

TECHNICAL INQUIRIES

Fill out our online contact form and let us know what your question or issue is. A support staff member will look for an answer or solution and get back to you as soon as possible.
If you are having issues using our content, contact our support staff either at 1-844-232-8798 or support@emplying.com. Specify the content you are accessing, the device you are using, and describe the issue in detail. We can resolve the problem for you.
Compatible with all the leading devices, our content is fully dynamic. Listen to music or audiobooks or read books with any Andriod device, iOS device or computer.
Double check you've downloaded Adobe Digital Editions. It is necessary to read our books. It can be downloaded here.
Yes. You will need to contact our support staff, letting us know what device you are using, its operating system, and the book causing issues. We will correct the problem and you can enjoy your book!
Our site is compatible with all of the leading web browsers and all mainstream devices. Specifically, we support the latest versions of:

- Safari - Opera
- Google Chrome- Internet Explorer 8 or greater
- Firefox

Can be used on the following operating systems:

- WIndows Phone- iOS
- Windows - Android
- Mac OS - Linux
Emplying can be accessed on a variety of smartphones and computer platforms. Modern Apple and Android devices work perfectly, as well as desktop/laptop computers. Most mobile reading devices with built-in web browsers also work!

BILLING AND MEMBERSHIP

Contact a live representative by calling toll free at 1-844-232-8798 or by sending an email to support@emplying.com.
Upon cancelling your membership, a confirmation will be sent to the email that was used during the creation of your account. You may update your email on file with a live representative or by sending a request through our contact form. If you do not receive a cancellation confirmation to your email, please follow up with a support representative. You may also want to check your spam/junk mail.
To obtain refund eligibility, the following conditions are set:

  • If you have experienced technical difficulties, been the victim of fraudulent activity, or an accidental billing mistake has happened, you qualify for a refund.
  • If you have not received the experience you expected from our website, you might be refund eligible.
  • For additional assistance or to request a refund, call a live representative by calling toll-free 1-844-232-8798. For a more detailed description of our refund policy, please refer to our Terms of Service.

If you have already requested a refund, please allow us 24 hours to process your request. You will then receive an email confirmation to the address associated with your account. Please note that it can take 3 to 7 business days for a refund to post to your account.
Cancel your membership whenever it is convenient for you. Access to your account is retained throughout the rest of the subscription term you have paid. No further billing will occur.
Working hard to ensure you have access to the most complete library possible, we add content on a daily basis.
When looking at your financial statements, charges from Emplying will appear as "emplying.com 8442328798". Contact 1-844-232-8798 for further billing inquiries
Give it some time and check again. We are always adding content to our library. If there is something in particular you would like to see added, please send us a request to support@emplying.com

HAVE QUESTIONS OR COMMENTS?

Contact our live representatives
1-844-232-8798